BEING
Seen

BEING
Connected

BEING
Heard

BEING
You

BEING
Supported

BEING
Seen

BEING
Connected

BEING
Heard

Referrals

CRISIS/SUICIDE

Lifeline
Ph: 13 11 14
W: www.lifeline.org.au

Anyone across Australia experiencing a personal crisis or thinking about suicide can contact Lifeline for support.

Suicide Call Back Service
Ph: 1300 659 467
W: www.suicidecallbackservice.org.au

Suicide Call Back Service is a nationwide service that provides professional 24/7 telephone and online counselling to people who are affected by suicide.

GENERAL MENTAL HEALTH SUPPORT

Mental Health Access Line
Ph: 1800 011 511

The NSW Mental Health Line is a state-wide telephone number which puts you in touch with your local mental health service.

Mensline
Ph: 1300 789 978
W: www.mensline.org.au

For men of any age who would like support, information, or referral to assist them to deal with relationship problems in a practical and effective way.

ALCOHOL AND OTHER DRUGS

Counselling Online
Ph: 1800 422 599
W: www.counsellingonline.org.au 

Free alcohol and drug counselling 24/7

CULTURALLY AND LINGUSTICALY DIVERSE PEOPLE

Embrace Mental Health
Ph:  02 6285 3100
W: www.embracementalhealth.org.au

Embrace provides multilingual mental health information and support for individuals, family and community

CARERS

Carer Gateway
Ph: 1800 422 737
W: www.carergateway.gov.au

Carer Gateway will connect you to an Australia-wide network of Carer Gateway service providers. They will talk through what you need and help you to find local services and support to help you.

DISABILITY

NDIS
Ph: 1800 800 110
W: www.ndis.gov.au

Call if you need assistance with your NDIS application or advice on who your Local Area Coordinator is 

Disability Advocacy
Ph: 1300 365 085
W: www.da.org.au

Disability Advocacy NSW can provide short to medium term, non-legal, issue-based advocacy support to people with disability who have serious and urgent issues.

DOMESTIC VIOLENCE

1800 RESPECT
Ph: 1800 737 732
W: www.1800respect.org.au

If you or someone you know is experience sexual, domestic, or family violence, 1800 RESPECT can offer 24hr phone and online chat support

 NSW Domestic Violence Line
Ph: 1800 65 64 63
W: https://www.facs.nsw.gov.au/domestic-violence/helpline

The NSW Domestic Violence Line provides trained counselling and referrals to women experiencing domestic and family violence.

Counsellors on the Domestic Violence Line can help you:

  • get hospital care, counselling and family support services
  • understand what an Apprehended Violence Order (AVO) is and how to get one
  • develop a safety plan for you and your children
  • find emergency accommodation for you and your children
  • help you with transport for you and your children

talk to the police, courts and lawyers.

EATING DISORDERS

Butterfly National Helpline
Ph: 1800 334 673
W: www.butterfly.org.au 

Butterfly offers free and confidential phone and online chat support for yourself or someone you care about regarding eating disorders f body image issues.

FINANCIAL RIGHTS

Financial Rights Legal Centre
Ph: 1800 007 007
W: www.financialrights.org.au 

Provides free telephone legal advice and financial counselling to NSW consumers on credit, debt, and banking mattersssues.

GAMBLING

Gambling Help NSW
Ph: 1800 858 858
W: www.gamblinghelp.gov.au

Free and confidential phone and online chat gambling support service

 There is also a specific service for Aboriginal people and communities affected by gambling on the same website – Warruwi Gambling Help.

Ph: 1800 752 948

HEALTH CARE COMPLAINTS

Health Care Complaints Commission
Ph: 1800 043 159
W: www.hccc.nsw.gov.au 

The Health Care Complaints Commission acts to protect public health and safety by resolving, investigating, and prosecuting complaints about health care.

HOUSING

Tenants Union of NSW
Ph: 1800 251 101
W: www.tenants.org.au 

The Tenants’ Union of NSW provides high quality legal advice, assistance, and information to tenants, Tenant Advocates, and community workers.

Housing NSW

Ph: 1800 422 322
W: www.facs.nsw.gov.au 

Find out how we can help you find or keep your housing, how to apply for private rental assistance or social housing, understand your rights and responsibilities as a tenant or request help with a property

Link2home
Ph: 1800 152 152 

Link2home is the statewide homelessness information and referral telephone service.

LEGAL SUPPORT

Legal Aid / LawAccess NSW
Ph: 1300 888 529
W: www.legalaid.nsw.gov.au 

Legal Aid NSW is a state-wide organisation providing legal services to socially and economically disadvantaged people across NSW. We deliver legal services in most areas of criminal, family and civil law.

LawAccess NSW is a free government telephone service that provides legal information, referrals and in some cases, advice for people who have a legal problem in NSW. They are a starting point to help with your legal problem

LGBTIQ

QLife
Ph: 1800 184 527
W: www.qlife.org.au 

QLife provides Australia-wide anonymous, LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships.

QLife services are free and include both telephone and webchat support, delivered by trained LGBTI community members across the country. Their services are for LGBTI individuals, their friends and families, and health professionals in Australia.

PEER SUPPORT

eFriend
W: www.efriend.org.au

 eFriend Virtual Peer Support connects you to trained, specialist eFriend Peers by booking a video call or phone call. The service is free, and no referral needed.

TRAUMA

Blue Knot Foundation
Ph: 1300 657 380
W: www.blueknot.org.au 

If you are living with the impact of trauma, either a s a child or adult, you can speak to a trained trauma counsellor

YOUNG PEOPLE

Kids Helpline
Ph: 13 11 14
W: www.kidshelpline.com.au

Provides specialised help for young people aged 5 to 25 years and is staffed by professional counsellors.

eheadspace
W: www.headspace.org.au/eheadspace

 eheadspace provides free online and telephone support and counselling to young people 12 – 25 and their families and friends.

OFFICIAL VISITORS

Official Visitors
Ph: 1800 208 218
W: www.officialvisitorsmh.nsw.gov.au

Official Visitors primarily talk to people in a mental health unit, Emergency Department, or people with a Community Treatment Order. They can assist you to talk to staff (doctors, nurses, social worker, peer worker), to assist you to make requests and have your voice heard and talk about your rights.